Once we’ve carried out an audit and identified what your business needs, we will then suggest a monthly package of support based on an agreed number of hours – this approach means you’re only paying for what’s required rather than what’s deemed appropriate for your size of company and budget.
We are also able to utilise the partnerships we have with the UK’s leading suppliers of IT, telecoms, energy and fleet tracking. Our experts negotiate on your behalf, meaning we can offer cost savings direct to the client.
MCS is your procurement partner, an extension of your team – everything we do puts you, the client, first. We have a genuine desire to do what’s best for our clients – honesty and integrity are at the heart of our business ethos.
Support
Various levels of out of hours support including telephone, email or engineer call out.
Dedicated Account Manager
Single point of contact so our specialist is fully aware of your challenges and can appoint the best engineer to fix the problem quickly.
Remote Access
Technology that allows us to remotely access your system for speedy fixes – those that can’t be done that way, we will send out an engineer.
Full Integration
Fully integrated offering meaning a less disruptive service.
Cost Savings
Access to the best software and hardware at great prices, meaning cost saving for the client.
Transparency
We will research the best offer for you and remove all of the jargon so you know what you are signing up to.
SIMPLE SOLUTIONS IN A LANGUAGE YOU UNDERSTAND…
At MCS we do things differently. We want to refresh the industry and change the way IT support is offered – we don’t baffle our clients with technology and tech jargon, instead our approach is to explain the solutions simply.
We fully appreciate that IT is a minefield, and many clients we engage with often have no real understanding of what they are paying for, even less understanding of what support systems are in place and how they use them.
At MCS, transparency is key to everything we do, so our clients are never left wondering what they’re paying for or what help is available to them.